Vettro Corporation (since acquired by Antenna Software) provides mobile
on-demand business applications to field sales and service organizations. Vettro needed a help desk ticket tracker.
I evaluated various off-the-shelf Help Desk
products and selected Numara's Track-It for purchase as the system that best fit Vettro's need.
After installing TrackIt, I customized it to contain categorizations and features useful to Vettro.
On the business side, I created processes outlining how IT technicians and users interact with
Spreadsheets and small-scale tracking methods used at the start-up's infancy were becoming unwieldy as the company grew. I was hired to implement systems to organize the IT Department. The ticket tracking system was one such system I tackled. Another was an inventory system that saved thousands of dollars annually by tracking constant internal asset lending of hundreds of mobile devices between sales, engineering, and QA employees.